11. Delivery of Products
11.1 Freight possibilities
11.1.1 Vem Vem Shop send the packeges with the Swiss Post
We also give the possibility of shipping with a friend. That is you make your purchase and your friend makes hers, at check out you can choose in shipping: send with my friend.
The value of shipping will be informed by whatsapp, then you confirm and pay and we send, so it is cheaper for you.
We also have the option to send to our partners and you pick up with them.
Please feel free to send us a whatsapp.
We are always very close to you.
11.2 Deadline of product shipment – by Vem Vem Shop
11.2.1 When detecting a payment, Vem Vem Shop automatically sends an e-mail of confirmation to the client. From this moment, we use up to 3 working days to dispatch the product(s) bought, by the Post Office, when we send another e-mail informing of the dispatch and the code for tracking of the freight.
11.3 Delivery time of the product – by Post Office
11.3.1 The delivery time of the post office varies according to freight.
The estimated delivery time will be informed to you.
The variable for the term of delivery is the destiny of the same.
OBS: Vem Vem Shop is not responsible for delays committed by the Post Office in the delivery time. We guarantee the term of shipment of the product!
11.4 Value of the freight
11.4.1. The value of freight is informed according to the option of delivery and is calculated according to the destination and weight of the shipment. In the 4th step of the purchase of our virtual shop (Sending), the values charged for each option of freight of the SwissPost are automatically informed.
OBS: Vem Vem Shop only passes on the cost of the freight, not adding anything to the value.
What to check at the moment of delivery
Refuse the reception of the product and contact Vem Vem Shop if you find any of the situations below:
– Product damaged in the transport;
– Violated package;
– Product in disagreement with the request.
17.1. If you have any questions regarding this document, please contact us by sending an e-mail to email@example.com or directly through our whattsapp.